ORDERING PROCEDURES and RULES
To order is very easy. Just fill out the Order Form with all required information (yours, the recipient's and the desired floral gift). If you wish a "special" floral gift we suggest to list also a second one. Seasonal flowers are properly identified on the product description.
Special or unusual requests have to be priced. Just send us an email ##EMAIL## or call us during office hours at +39 ##TELEFONO##. When calling please have handy the delivery address + city and the desired floral gift.
Orders for cruise ships, tourist villages, hospitals, hotels, resting homes or funeral parlors/cemeteries MUST also contain proper reference information and a valid telephone number. In case one of these orders is undeliverable, we will contact immediately the sending customer through our associated florist.
The requested time of delivery of orders for Christmas, Valentine's Day, Women's Day or Mother's Day may be slightly changed if Holiday circumstances make it necessary. If the specified flowers are not available, the filling florist may substitute them with flowers similar in kind and equal in value.
If the recipient's delivery information (or telephone number) is wrong or incomplete, eventual costs deriving from "non delivery" of the order will be charged to the sending customer. A properly delivered floral-gift, but "refused by the recipient", will be considered as a completed delivery.
Flower-gifts will be delivered in Italy usually the same day. Internationally generally the next day (depending on the time zone).
The prices posted on our online-Catalog include the floral-gift, Euro 6.00 delivery costs in Italy: additional Euro 12.00 for international orders (in this case prices are subject to increases if required by the foreign organization) and Euro 3.00 handling charges.
The Catalog illustrations are indicative and the delivered floral-gift may differ slightly depending on local market flower availability.
Indicated Catalog prices are for a "basic value". A higher value spent for any floral-design will be respected by adding more flowers to make up the difference in price.
SECURITY and CONFIDENTIALITY
Faxiflora will never know your Credit Card data. To guarantee the highest level of security, at the time of payment you will be automatically directed to the server of BANCA SELLA (or PayPal) where your card data will be acquired through a HTTPS connection, protected by the SSL (Secure Socket Layer) protocol, with a decoding level of at least 128bits.