Terms and conditions
Faxiflora THE QUALITY OF SERVICE, OPERATIONAL EFFICIENCY. Faxiflora, a leading floral delivery company in Italy and around the world, has been operating in the market for more than 30 years, using its own organization of associated florists with regular contracts, distributed throughout the country and consisting of 2,000 florists, capable of professionally and competently meeting requests for floral gift deliveries.

It is an official member of Teleflora International, a network that boasts more than 80,000 florists distributed in all states of the world: it directly handles international orders without intermediaries

Faxiflora ensures absolute transparency in the management of collected amounts, guarantees the quality and timeliness of the service. The organization uses the latest technology to ensure all order-related information in real time.
The order office is competently and courteously managed by staff under direct reports.

Flowers will go anywhere... Faxiflora will stay with you!
Faxiflora - TF International Group Ltd.

Phone: 0171-694004
Toll free number: 800-618667
Fax: 0171-694020
Whatsapp: 0039 335 5695431
Email: info@faxiflora.it
REGULATIONS Ordering is easy: just fill out the order form with your personal information, the recipient's details and the chosen floral gift, completing all the required fields. In case the choice falls on particular types of flowers, it is advisable to indicate a second choice. Seasonal flowers are highlighted on the product sheet.

Specific requests can be quoted if submitted via e-mail or telephone (0171-694004) indicating the delivery location and floral tribute.

Orders with delivery aboard ships, resorts, hospitals, nursing homes or cemeteries must mandatorily contain a contact name and relevant telephone number. If delivery is not possible, the customer will be contacted immediately by e-mail or phone call.

. The execution of orders for the holidays of Christmas, Valentine's Day, Women's Day, Mother's Day may be anticipated or postponed in time, which if indicated, will not be binding. If the flowers requested are not available or available, the executing florist is authorized to substitute with similar flowers of corresponding value.

. In the event that the recipient's data (name, address and telephone number) are incorrect or incomplete, any expenses originated by the non-delivery, will be borne by the customer. A delivery of a floral gift that the recipient refuses to accept will be considered duly made.

The flowers chosen will be delivered within a few hours in Italy and abroad (excluding Sundays and holidays) PRICES The prices shown in the online catalog refer to the floral gift while delivery costs for Italy are Euro 8.00, for abroad Euro 20.00. The pictures shown in the catalog are indicative and represent the premium amount. The gift delivered may in some cases be different in realization and composition as it is a seasonal product. The displayed price refers to a minimum value that may be increased in case more flowers are desired.

If the customer wishes to receive an invoice for the service of sending flowers home, this document should be requested at the very moment of filling the order. Otherwise, the florist in charge, will issue regular receipt on the same day of delivery SAFETY Under no circumstances will Faxiflora be made aware of your credit card details. To ensure transaction security, when you pay, you will be automatically directed to the Banca Sella (or at your choice PayPal) server where your credit card details will be captured via an HTTPS connection protected by the SSL (Secure Socket Layer) protocol with a minimum encryption level of 128bits. SERVICE GUARANTEES Faxiflora guarantees delivery of floral tributes consistent with the florists' opening hours, midweek closing day, and in compliance with the customer's instructions.
Should it become necessary, Faxiflora will contact the customer to arrange a different delivery time or date.

Sundays and holidays are excluded while service is guaranteed for the following holidays:

. - Valentine's Day
- Women's Day
- Mother's Day (morning) CUSTOMER SERVICE Monday through Friday:
8.30 a.m. to 12.30 p.m.
- 2.30 p.m. to 6 p.m.
Saturday mornings from
8.30 a.m. to 12.30 p.m.

Phones: 0039 0171 694004 800-618667
Whatsapp: 0039 335 5695431
Email contact: info@faxiflora.it NOTES Faxiflora is a trademark of Gruppo Internazionale TF srl since 1991 regularly registered with the Chamber of Commerce and in possession of VAT number. Ensures compliance with the law in tax matters and regular fulfillment in personnel hiring. Ensures transparency on the value of the floral gift