Can I help you?
Do you have a doubt about your order? Or you need of advice for choosing the floral composition what's right for you? Our staff dedicated to customer care is ready to give you all the answers you are looking for or get in touch with the florist at reference.
Can I receive the invoice for the order? ^ It is possible to request a receipt for the order placed on the website www.faxiflora.it by sending an email to info@faxiflora.it with the order reference number and billing data (company name, VAT number and unique code) Can I attach a card? Is it included in the price? ^ Of course, it is recommended to attach a card to the flowers. You will be asked when completing the order and is included in the price. If you prefer a card dedicated to the occasion you can purchase it in the "gift item" section Can I add a funeral ribbon to the funeral flowers? ^ Of course, you can request it when ordering by specifying that you want the funeral ribbon in the "Notes for delivery" field, it is included in the price Can I pay by bank transfer? ^ Payment can be made by instant bank transfer. If the bank transfer is not instantaneous, delivery can take place 1 to 2 days later Will I receive a message as soon as the order is delivered? ^ Yes, you will receive a confirmation email as soon as the florist has completed the delivery If the person is not at home, what happens? ^ As a rule, the florist is required to make telephone contact with the recipient to agree on the delivery time without specifying anything about the floral delivery. If the florist is unable to found the recipient, he/she informs Faxiflora who in turn will contact you for further information. I can't find what I want, can I customize an order? ^ Sure! click here to personalize your gift Bouquet personalizzato How do I place an order? ^ Ordering online is easy: just select the desired product and fill out the order form by entering your personal data, the recipient's data, the ticket to attach and complete the payment When is my order delivered? ^ The flowers will be delivered on the day you requested. Delivery in Italy is possible within a few hours, even on the same day as the order. Delivery abroad is possible from the day following the order date (excluding Sundays) How do I get my order delivered the same day? ^ If you complete your online order before 3pm, you will be guaranteed that delivery will be made the same day (orders in Italy). If you place your order in the afternoon, you can contact our customer service by telephone, we will confirm whether delivery is feasible within the same day Where can I ship my order? ^ Orders are shipped in Italy and abroad to any address. Deliveries on board ships, tourist villages, hospitals, nursing homes or cemeteries must contain a reference telephone number. If delivery is not possible, the customer will be notified by the office How does the delivery of a flower wreath work? ^ Funeral flowers can be delivered without problems to the church, cemetery or funeral home. Simply enter the address and indicate a reference name with the relevant telephone number Can I send more than one gift with a single order? ^ Certain! Simply add the products (bouquets and gifts) to the cart and complete the order by specifying in the "Notes for delivery" field that the gifts must be delivered to the same address indicating the names of the recipients Can I place an order anonymously? ^ Certain! Simply select the appropriate "remain anonymous" box when ordering and your data will be processed exclusively for contractual purposes without being transmitted either to the recipient or to the florist in charge. How much is shipping? ^ In Italy the shipping cost is €8 while for abroad the cost is €20 How does payment work? ^ Simply select your preferred payment method and enter the necessary data. To guarantee security, you will be automatically directed to the Banca Sella or PayPal server where your credit card data will be acquired via an HTTPS connection protected by the SSL protocol Can I change or cancel an order? ^ Of course, you can change your order at any time by sending an email to info@faxiflora.it or by contacting 390171694004. Cancellation must be requested before processing the order, Faxiflora will refund the amount paid minus 7% (cancellation fees) How do I know the status of my order? ^ Once you complete your order and payment, you will receive an email with a link to check the status of your order and find out if it has been delivered. How are the bouquets packaged? ^ Our florists personally package bouquets and arrangements. You can add decorations and gift items when ordering. If you have any special requests, indicate them in the notes and the florist will do everything possible to accommodate you. Will the bouquet in the picture match the one delivered? ^ Each florist has their own personal touch and each flower is, in its own way, unique: for this reason the aesthetics of the bouquet may vary from what you see in the photo. But don't be afraid! Faxiflora personally verifies that the quality of the compositions corresponds to expectations What happens if the requested flowers are not available? ^ If the chosen flowers are not available or available, the florist in charge is authorized to replace them with similar flowers of corresponding value. How to request a refund for an order? ^ You can request a refund of an order sending an email to info@faxiflora.it or contact Customer Care at 390171694004 Can I place an order without registering? ^ Of course, you can purchase on www.faxiflora.it as a guest, it is therefore not mandatory to create an account No bots or call centers lost who knows where
Our customer service team is made up of real and competent people, who answer from Italy, they listen to your requests and actually they read your messages via email or chat



HOURS AND CONTACTS
From Monday to Friday:
from 8.30 am to 12.30 am
from 2.30 pm to 6.00 pm
Saturday: from 8.30 am to 12.30 am

Phone number: 0039 0171 694.004
Whatsapp: 0039 335 569.5431
E-mail: info@faxiflora.it

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