The pillar of our entire history is this: seriousness. We want to present ourselves as an absolutely serious and reliable company towards not only our customers, but also our affiliated florists.. To build this result we rely on a modern corporate structure and highly qualified personnel in every area of our company. This allows us to provide timely responses and deliver orders quickly. Our company is based on intermediation, we are therefore a point of reference for florists, who entrust us with their flowers, and for customers who rely on to us to deliver a precious thought to their loved ones. For this reason we must be doubly reliable so as to fully satisfy both our users. Only by operating in this way will affiliated florists feel in good hands and customers will have the certainty of our full responsibility for each of their orders.
Making seriousness the basis of our actions is not enough, we are a company that has always been characterized not only by solid foundations, refined in over 30 years of activity, but also by constant research and development which aims to identify new applications and technologies to make flower delivery easier and faster for our customers. Never before has digital become a consistent and important part of our business as in recent years, and it is in this sector where an important bet on the future is being placed. Translating our research work into comfortable, fast and safe solutions for our customers is the next challenge we see. We work every day to make the site, assistance and our communication better, step by step.
This point represents the natural continuation of the previous ones, each of our actions has the objective of maximum customer satisfaction. A dedicated staff follows the initial purchase phase of the product and post-sales assistance to ensure the experience with us is as pleasant as possible. Our website www.faxiflora.it allows you to choose different floral solutions and send them quickly to any part of the world, furthermore we also have a dedicated number (00390171-694004) where you can place telephone orders. We are always experimenting with new solutions to improve our customer care, in fact a real-time chat is available on the site which allows all those who are placing an order to receive assistance quickly. In addition to this we have a dedicated call center both nationally and internationally. To better understand what customers think of us, we carry out customer care surveys to detect the level of satisfaction with our activities and always offer competitive service standards. For us this means taking care of the customer at 360°.
To discover all the strengths of Faxiflora, continue to follow our blog!
If you are not yet our customer and would like to test us, connect to the website and discover our floral offer for all occasions:
• Birth
• Birthday
• Wedding
• Anniversary
• Condolences
We are waiting for you!
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