We started, introducing ourselves and talking about our history, last month we introduced those who are our strengths this month we conclude the presentation by presenting another 4 points which are an essential part of our being a company.
Our corporate organization linked to our sense of aggregation and belonging to this company allow us to achieve the objectives we set ourselves and maintain high standards of service towards our customers.
One of the most dynamic parts of our structure is the call center dedicated to customer service, every day we assist all those who wish to send flowers through our channels. Staff entirely dedicated to customer care guarantees a continuous and punctual service.
Most of the orders take place on our site, to which an IT sector is dedicated which takes care of all software and hardware management, an expert IT technician constantly monitors and develops new solutions to make our platform always more comfortable and above all safe.
For the entire management of our administrative machine we have an office that takes care of all the management procedures of our company, to create efficient mechanisms and operating procedures.
Finally, the commercial part allows us to always find new business solutions and represents the beating heart of our company. They are responsible for the "field work" to allow Faxiflora to embrace new commercial agreements and increase our user base.
As we have already seen, the strengths are the natural continuation of one another. The professionalism that we build day after day naturally leads us to guarantee maximum quality and security in our services which translate into ahigh security index of our website and of all the tools we offer to our customers. All personal data provided by our customers is treated according to privacy standards, in line with the new European Regulation.
Faxiflora was born from a bet by our founder Enzo Chiapello, to provide a service that wasn't there before: acting as a connection between florists and end customers for the distribution of flowers all over the world. The dynamic character has therefore always been part of our DNA and allows us to quickly adapt to new market challenges to create projects that always adapt to the growing needs of our customers. Thanks to teamwork that involves all the different company areas, we believe that flexibility and change are one of the secrets that have allowed us to remain competitive in these 30 years of activity
The last point is perhaps the most important and encompasses all the previous points. By offering a floral transmission service assistance must necessarily be a strong point that emerges within our reality. Faxiflora has a dedicated call center for the management of national and international requests which represents the true added value to our floral offer. To function at their best, all our internal and external processes must be based on an assistance service capable of guaranteeing the customer certain and precise answers regarding the choice of products, delivery methods, indication of timing and the resolution of any critical issues.
If you are not yet our customer and would like to test us, connect to the website and discover our floral offer, even in autumn we offer a wide choice of flowers:
• Anthurium
• Gerberas
• Lilium
• Lisianthus
• Orchids
• Rose
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